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Short answer
No. VPS and dedicated servers (VDS) are outside the money-back guarantee and can't be refunded once they are set up, because the server resources are reserved for you the moment you order. The 30-day money-back guarantee covers yearly web hosting, reseller and master reseller hosting.
What the guarantee covers
| Service | 30-day money-back |
|---|---|
| Web, WordPress, cloud and corporate hosting (yearly) | Yes |
| Reseller and master reseller hosting (yearly) | Yes |
| VPS | No |
| Dedicated servers (VDS) | No |
| Domains | No (paid to the registry) |
Our money-back guarantee answer goes through the details.
Why servers can’t be refunded
As soon as a VPS or VDS is created, its CPU cores, memory and IP addresses are set aside for you alone, and any licences such as Windows or cPanel are paid for up front. None of that can be reversed if the server is cancelled, so the cost can’t be handed back.
Before you order
- Start on a monthly cycle. Order the VPS monthly, test it thoroughly, then switch to yearly (the setup fee is waived on yearly plans).
- Talk to us first. Tell our team by live chat or ticket what you want to run and we’ll recommend a size, so you don’t pay for capacity you won’t use.
- Do you really need a server? Most Zimbabwean business websites run perfectly well on web hosting, which the guarantee does cover.
Upgrade rather than cancel
If a server proves too small, upgrade it to a bigger plan instead of starting over. If it’s bigger than you need, speak to our team about your options before it renews.