Can I get a refund on my hosting?

What’s covered

• Yearly web hosting plans, including WordPress, WooCommerce, cloud, corporate and email hosting.
• Yearly reseller and master reseller hosting.

If you aren’t happy within the first 30 days, we refund the hosting fee.

What isn’t covered

• Domain registrations and transfers: the fee is paid to the domain registry to secure your name, so as a rule it isn’t refunded.
• VPS and dedicated servers: these are set up with resources reserved just for you and can’t be refunded.
• Monthly plans: cancel whenever you like and you won’t be billed for the following month.
• Setup and installation fees, website set-up help, and downloadable software, plugins and modules.

How to request a refund

Open a ticket from the client area within 30 days of ordering, saying which service you’d like to cancel and why. It helps to explain what went wrong: often our team can fix the problem first.

Before you cancel

• Download a backup of your website and email from cPanel.
• Change your domain’s nameservers if the website is moving to another host.

The full terms are in our refund policy. Not sure which plan suits you? Ask our team by live chat or ticket before you buy.